About This Website Policy
This website policy applies to this website, which is operated on behalf of Top Group Holdings Pty Ltd (ABN 98 682 656 515) and its related entities (referred to as we, us, or our).
We are committed to protecting your privacy. This policy explains how your personal information is collected, used, and handled when you access and interact with our website, www.fractionalft.com.au.
Our website privacy policy may be updated from time to time. The most current version will always be available on our website.
Information We Collect and How It Is Used
Collection and Use of Information
We may collect personal information from you directly or through your use of our services. We only collect information that is reasonably necessary for, or directly related to, our business functions — including bookkeeping, outsourced CFO, and financial management services.
The personal information we may collect includes:
- Your name, email address, and phone number
- Business name and ABN
- Financial and accounting information required for our professional services
- Information submitted through contact or enquiry forms
- Records of communication with us
We may also collect data automatically through cookies or analytics tools when you visit our website.
Sensitive Information
Sensitive information includes details such as racial or ethnic origin, political opinions, religious beliefs, or health information.
We do not intentionally collect sensitive information. However, if you choose to provide it (for example, within documentation you supply), it will be handled securely in accordance with this policy.
Information from Third Parties
Our website may include links to third-party websites (“Third Party Websites”). If you access these sites from ours, information such as cookies or browsing data may be shared between us and those third parties as part of our business arrangements.
We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their privacy policies.
Tracking Technologies
Advertising and Tracking
When you view our advertisements on third-party platforms (such as LinkedIn or Google), advertising technologies like cookies or pixels may collect information including:
- The server your device is connected to
- Browser type and device details
- Date and time of your visit
- Interactions with our ads or website
This helps us assess and improve our marketing performance.
Cookies
We use cookies to provide a more tailored and efficient browsing experience.
Cookies are small text files placed on your device by our web server. You can choose how cookies are handled via your browser settings.
We use cookies to:
- Assign a unique identifier to your browser
- Customise your website experience
- Analyse website usage and improve content
- Identify whether you have accessed a third-party site through ours
- Enhance security and session stability
IP Addresses
We may collect your IP address to manage our website, analyse visitor trends, and prevent misuse.
Interactions via Our Website
Online Enquiries
When you submit an enquiry through our website, we retain the information you provide to respond to your request or deliver our services.
We may also securely store your information for future communication or reference.
Data Security
Protecting your information is paramount.
We take reasonable steps to safeguard personal data from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your information is stored securely using encrypted and password-protected cloud platforms (including Xero, QuickBooks, MYOB, and Reckon), and access is limited to authorised personnel only.
If we no longer require your information and are legally permitted to do so, we will take reasonable steps to destroy or de-identify it.
Your Privacy Rights and Consent
Consent and GDPR Compliance
We comply with the Australian Privacy Principles (APPs) and, where applicable, the General Data Protection Regulation (GDPR).
By using our website or services, you consent to our collection and handling of your information as outlined in this policy.
Where information is collected for secondary purposes (such as marketing), we will either:
- Request your express consent, or
- Provide a clear opportunity to decline.
You can withdraw consent or opt out of marketing communications at any time by contacting us at admin@fractionalft.com.au.
Direct Marketing
We may use your contact details to send you updates, insights, or service offers relevant to your business.
You can unsubscribe at any time via the “unsubscribe” link in our emails or by contacting us directly.
We will not use or disclose any sensitive information for marketing without your consent.
Disclosure to Third Parties and Overseas Recipients
We may disclose personal information to:
- Cloud-based software and accounting systems (Xero, QuickBooks, MYOB, Reckon)
- Professional advisors (accountants, lawyers, consultants)
- IT, web hosting, and email marketing service providers (e.g., Mailchimp)
Some providers may be located outside Australia. In such cases, we take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles or equivalent safeguards.
Our Commitment to Professional Standards
Fractional Finance Team is operated by qualified professionals and registered Tax Agents under the Tax Practitioners Board (TPB).
We uphold the Tax Agent Services Act 2009 (Cth) and the TPB Code of Professional Conduct in all client dealings.
Should any formal finding of misconduct occur in relation to our registered tax agents, we will notify affected clients as required by law.
Client Rights and Complaints
If you have a concern or complaint regarding our handling of your personal information, please contact us at:
admin@fractionalft.com.au
We will acknowledge your concern promptly and aim to resolve it within 14 days.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or, for issues related to registered agents, the Tax Practitioners Board (TPB).
Contact Us
Top Group Holdings Pty Ltd (trading as Fractional Finance Team)
ABN 98 682 656 515
Website: www.fractionalft.com.au
Email: admin@fractionalft.com.au
Operating nationally from Victoria, Australia